Report defect during the warranty period

Report via the form during the warranty period for Qvantum Heat Pumps installed in Sweden. Warranty defects must be reported by the person who installed the product. If the defect is not due to the product, the customer/reporter risks being charged for service costs.

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What is the case about?

Consumer products
Commercial products

Do you want the error fixed and are the conditions met (see further down the page)?

Yes
No, send to agent

Has the error already been fixed, after agreement with us?

No
Yes, the error has been fixed

Registration date

Installation date

Heat Pump Model

Serial number

Reporting Company

Contact person

First

Last

Address

Postal code and city

First

Last

Phone number

E-mail

Customer/installation details

First

Last

Customer/installation address

Postal code and city

First

Last

Customer's phone

Customer's E-mail

Description of error

The problem is that I don’t have hot water
The problem is that I don’t have heat

Attach file

Click or drag files to this area to upload. You can upload up to 3 files.

Describe attached file

Terms & Conditions

I have read and understood the terms and conditions.

Warranty defects must be reported by the person who installed the product. If the defect is not due to the product, the customer risks of being charged for service costs. If the defect is not due to the product, the customer/reporter risks being charged for service costs. Companies and service technicians must have the certificates, licenses and authorizations required. The work must follow applicable rules and practices and be carried out professionally. You order spare parts from us and must be marked with our service number above. When Qvantum has checked and approved the return, the spare part/product is credited. The invoice must not be sent until the work is completed and the replaced material is returned. Returns must be handled carefully, packaged well and returned as soon as possible. Marked with our service number above. The service report must always be attached to the invoice and the invoice must be marked with our service number. In the event of warranty work, we cover reasonable costs. Or according to, increase.