Privacy Policy

Qvantum Energy Technology Ltd (“Qvantum”, “we”, “us”, “our”) and our subsidiaries are committed to protecting personal data and complying with applicable data protection legislation, including the UK GDPR and EU GDPR where applicable. We process personal data responsibly, transparently, and only for specific and legitimate purposes.

Our aim is to collect no more personal data than necessary, ensure it is accurate and up to date, store it securely, and delete it when it is no longer required.

1. Data Controller

The data controller is:

Qvantum Energy Technology Ltd
Office 10, Tugby Orchards
Leicester, LE7 9WE
Telephone: +46 10 332 00 50
Email: marketinguk@qvantum.com

Where a subsidiary collects personal data, that subsidiary will act as the data controller for that processing.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Name
  • Address
  • Email address
  • Telephone number
  • Information provided in enquiry or contact forms
  • Technical data such as IP address, browser type, and device information (via cookies)

We only collect personal data that is necessary for the purpose for which it is processed.

3. How We Use Personal Data

We process personal data for the following purposes:

  • Responding to enquiries submitted via our website or other channels
  • Providing information about our products and services
  • Facilitating quotations and installation services
  • Entering into or performing contracts
  • Communicating with customers, partners, suppliers, and installers
  • Improving our services and website
  • Complying with legal and regulatory obligations

Where required by law, marketing communications are only sent where appropriate consent has been obtained or where otherwise permitted under applicable legislation.

4. Sharing Personal Data with Third Party Installers

Where a homeowner submits an enquiry relating to installation or related services, we may, with the homeowner’s explicit consent, share relevant personal data with a vetted third-party installer.

The purpose of sharing this data is to allow the installer to:

  • Follow up on the enquiry
  • Provide quotations
  • Carry out installation or related services

Personal data shared may include name, contact details, address, and information relevant to assessing the requested service.

Third party installers act as independent data controllers and are responsible for their own processing of personal data in accordance with applicable data protection legislation. Installers are required to process personal data securely, lawfully, and only for the agreed purpose.

5. Other Recipients of Personal Data

We do not share personal data with third parties unless it is necessary and lawful to do so. Recipients may include:

  • Companies within the Qvantum group
  • Service providers supporting our business operations (such as IT, finance, marketing, and technical support)
  • Public authorities where required by law

All service providers are required to process personal data securely and in accordance with applicable data protection laws.

6. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

  • Performance of a contract or taking steps prior to entering into a contract
  • Compliance with a legal obligation
  • Legitimate interests, where such interests are not overridden by the data subject’s rights
  • Consent, where required (including sharing data with third-party installers)

Specific information about the legal basis is provided at the point of data collection where appropriate.

7. Cookies

We use cookies and similar technologies on our websites to:

  • Ensure website functionality
  • Analyse website usage
  • Improve user experience
  • Provide access to third-party services

Where required, users are given the opportunity to accept or reject cookies via a cookie consent mechanism. Further information is available in our Cookie Policy.

8. International Transfers

Personal data is primarily processed within the EU/EEA. Where personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Personal data may be deleted or anonymised upon request, unless we are required or permitted by law to retain it for a longer period.

10. Data Subject Rights

Individuals have the right to:

  • Request access to their personal data
  • Request rectification of inaccurate data
  • Request deletion of personal data
  • Request restriction of processing
  • Object to processing
  • Withdraw consent at any time where processing is based on consent

Requests can be made by contacting us using the details above.

If you are dissatisfied with how we process personal data, you have the right to lodge a complaint with the relevant supervisory authority, including the Information Commissioner’s Office (ICO).

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If anyone is dissatisfied with our processing of personal data, there is alternatively the right to file a complaint with the Privacy Protection Authority or another competent supervisory authority.