FAQ
Here you will find the most frequently asked questions about Qvantum’s heat pumps. For more information on how our products work, check out the respective product pages where you will also find product sheets and installation manuals.
How often do I need my heat pump serviced?
It is recommended that you have your heat pump checked over once every 12 months by a competent service engineer.
What is involved in servicing my heat pump?
Your service engineer will carry out a full performance and operation check on your appliance, and where necessary replace any worn parts.
How often do I need my air filters cleaned/changed?
It is recommended that you have your filters cleaned/replaced on a regular basis – you may need to carry this operation out more often if you have pets in your household.
Do I need a registered Gas Safe Heating engineer to install my heat pump?
Gas safe registered engineers are only required for the fitting of gas appliances e.g. Gas boilers, fires, cookers. But we do recommend you visit our find an installer web page section to find an approved installer.
Who can I get to install my heat pump?
It is recommended that you use a competent company, someone who is use to installing heat pumps – a list will be available on our website.
Can I use your heat pump for cooling the property?
This is all dependent upon which model heat pump you are thinking of installing – our web site has a list of our heat pumps and each of their specifications detailing if they can do cooling or not.
I have a gas boiler now – can I fit your Heat pump onto my heating system?
Unfortunately, at the moment you cannot utilise an existing gas boiler when fitting our heat pump onto your existing heating system, it must be removed. Your installer should be able to give you further advice on this matter.
I have a gas boiler now – can I fit your Heat pump onto my heating system?
Unfortunately, at the moment you cannot utilise an existing gas boiler when fitting our heat pump onto your existing heating system, it must be removed. Your installer should be able to give you further advice on this matter.
I have an old house – is my house suitable for a heat pump?
Most houses are suitable for heat pumps to be installed – it is recommended that you get in touch with a competent company to carry out a full survey, this survey would be able to determine what size and type of heat pump you would require, and any other work’s that may be required.
I can’t communicate with my unit via the app what can I do?
If you have been able to communicate with your unit previously rescan the QR code that can be found in the menu of the control panel as you have previously done – if this fails you may need to delete the app from your phone and reinstall it.
My app isn’t working what do I do?
If you cannot get your mobile phone app to work it is recommended to delete the app from your phone and reinstall the app.
Can I change/see my hot water temperature?
You can change your hot water temperature from either the control unit located on the front of your unit or from your mobile phone app. When the people silhouettes are greyed out it indicates that the set water temperature has not been reached, when the silhouettes are full blue it means they have reached the required temperature.
My room isn’t hot enough. What can I do?
First, check to see if you heat pump is working – do you have hot water? are there any alarms? if you have hot water and there are no alarms it appears your heat pump is working, and all you may made need to do is adjust the heating settings – this can be done via the control panel on the front of the unit or via your mobile phone app. If your heat pump isn’t working, you will need to call your service agent.
How do I increase my room temperature?
You can adjust the temperature via either your mobile phone app or the control panel located on the front panel of your unit – tip only increase the settings by small increments and allow sufficient time between adjustments for your rooms to cool.
My room is too hot.
You may have set your heat settings too high – you can adjust the temperature via either your mobile phone app or the control panel located on the front panel of your unit – tip, only decrease the settings by small increments and allow sufficient time between adjustments for your rooms to cool.
My heat pump is on, but my house is cold.
Dependent upon your heating system you may need to adjust the heat settings for your rooms – ie the room thermostats. If the room thermostats are already calling for heat, then you may need to adjust the heat settings on the heat pump – you can do this via the control panel situated on the front panel of the unit or via the app on your mobile phone.
What is the maximum hot water temperature?
The approximate maximum hot domestic water temperature is 65oC – this is dependent upon the operational mode the unit is set to.
My radiators are only Lukewarm why is this?
Your heat pump is a very clever bit of kit, it will measure the outside air temperature, measure the inside room temperature and then from this information work out how hot the heating water temperature should be, this is why sometimes your radiators only feel lukewarm.
I have had a power cut – do I need to reprogramme my unit or re-establish the link for my app.
This is dependent upon the length of power cut that you suffer – if its only for a short period of time then you should not need to reprogramme/re-establish any links, however if it’s a power cut over several hours then you may need to re-establish links and reprogramme your unit.
My display isn’t on.
Ensure that your electrical power isolation switch is switched on – also ensure you have power to your property. If these are all on, then you may have a problem and will need to call your service agent.
What power supply will I need for my Heat pump?
Our heat pumps all work off the standard UK power supply 240v 50Hz(1 Phase), some units are also able to work off 400v 50Hz(3 Phase) – with different fuse ratings for each appliance, we do not recommend using a power generator as a power supply.
Can I see how much energy my unit is using?
At this moment in time we do not have this function available on our units, but we are looking at incorporating it.
Can I see how much my energy is costing me?
Everyone’s energy costs are different and therefore we cannot tell you what the cost is. However, it is worth investigating with your energy supplier to see if they have a specific tariff for properties using heat pumps as their heat source.
